FAQs FOR REGULAR ORDERS

What is Showcase at Home option? How does it work?

Showcase at Home option allows you to try out your purchases at the time of delivery, pay only for what you like and return the rest on-the-spot.

How long will it take for a Showcase at Home order to be delivered?

Showcase at Home orders are delivered within 250 minutes after confirmation of the order.

What is the cost of shipping for Showcase at Home orders?

The shipping charges levied on an order will be determined by or an item will be determined by high-end AI algorithm based on the distance between the seller’s location and the customer’s address. For Showroom at Home option, Rs. 150 would be added to your shipment.

Are there any delivery charges for placing order via Showcase at Home?

For Showcase at Home option, Rs. 150 would be added to your order.

Can the delivery charges be waived off?

Yes, the delivery charges will be refunded if you purchase at least one of the products that you have ordered in a single order.

How can I get my order delivered faster?

Sorry, currently we do not have any service available to expedite the order delivery and neither do we have express delivery option. You will receive a notification if we offer such services in the future, and your area pin code is serviceable.

How will I know if Showcase at Home option is available in my city?

Showcase at Home is available on most products across multiple cities in India. You can enter your pin code on the Showcase at Home page to check the service eligibility in your area.

How many items can I order in a single order?

You can order a maximum of 5 products in a single order.

If I purchase a product via Showcase at Home, can I return it?

For products purchased through Showcase at Home, the return window is for a period of 48 hours. After which the product will no longer be eligible for return.

What criteria will need to be met for me to be able to return a product?

It is mandatory for items to be returned to be unused, unwashed and in their original condition with all original tags and packaging intact. For instance, shoes must be packed in the original box provided with the shoes.

A product shall not be eligible for return if the tag is broken, the warranty card is missing, or if the product is found to have been used while keeping the tag intact. A quality check will be performed before a product is picked up and if it is found to contain body odor/perfume lingering in the item, are dirty or stained, or crumpled clothing items, the product will not be picked up as these will be considered as telling signs of the product having been used already used.

If I pay for a product but later decide to return it, will I be getting a refund on the delivery charges?

Delivery charges are levied to ensure that the seller is compensated for the time and effort spent on packing, shipping, and delivering the order to your doorstep. Therefore, the delivery charges cannot be refunded/waived off it a customer chooses to return the product(s).

Can I place a Showcase at Home order on a Sunday?

Showcase at Home deliveries will be operational throughout the week, including Saturdays and Sundays, depending on the availability of the seller.

What happens if my order is delayed?

For delays in deliveries for orders placed through Showcase at Home, we will give the item of the least value in the order free to our customers as a token of our gratitude and appreciation.

FAQs FOR SHOWCASE AT HOME